Found a Problem?
Tell us and we will fix it. People are studying for a test that decides where they get to live — we would rather hear about a problem early than have someone carry it into an interview.
A wrong or outdated answer
We prioritise theseAn answer that looks incorrect, or an officeholder who has since changed. These are the most important reports we get — a wrong answer studied for weeks is a wrong answer at the interview.
Please include: The question number and the answer you expected.
Report thisSomething in the app is broken
A screen that will not open, a button that does nothing, a crash, or anything that looks wrong on your device.
Please include: Your device and iOS version, the app version from More → Updates, and what you tapped just before it happened.
Report thisA billing or subscription problem
You were charged unexpectedly, Premium did not unlock after purchase, or Restore Purchases did not find your subscription.
Please include: The Apple ID email used for the purchase and roughly when it happened. Never send us your password or full card number.
Report thisA security or privacy concern
Anything that looks like it exposes user data or lets someone bypass a paid feature. We will confirm receipt and will not pursue anyone reporting in good faith.
Please include: Steps to reproduce it. Please give us a chance to fix it before disclosing publicly.
Report thisWhat makes a report we can act on
The single most useful thing you can send is how to see it again. A bug we can reproduce is usually fixed the same week; one we cannot often sits unresolved no matter how much we want to fix it. Screenshots help. So does telling us what you expected to happen — sometimes the app is working as built and the problem is that the way it was built is wrong.
Not a bug? Head to Contact & Support for refunds, subscriptions, and general questions — or email support@civixapp.us. We reply within 24 hours.