How Can We Help?

We're here to support you on your journey to citizenship. Reach out anytime and we'll get back to you within 24 hours.

Email Support

General inquiries, billing questions, and technical support.

support@civixapp.us

Response Time

We typically respond within 24 hours, Monday through Friday.

9 AM – 6 PM PT

Based in Seattle

Built in the Pacific Northwest, serving future Americans nationwide.

Seattle, WA

Refund Instructions

Refunds are handled by the app store where you made the purchase:

Apple (iOS)

Visit reportaproblem.apple.com, sign in with your Apple ID, find the Civix purchase, and select “Report a Problem.”

Google Play (Android)

Open Google Play Store → Profile → Payments & subscriptions → Budget & history → select the Civix purchase → Report a problem.

Subscription Management

Cancel on iOS

Settings → tap your name → Subscriptions → CivixApp → Cancel Subscription.

Cancel on Android

Google Play Store → Profile → Payments & subscriptions → Subscriptions → CivixApp → Cancel.

Cancel at least 24 hours before your renewal date to avoid being charged for the next period.

Download CivixApp

Available on the App Store for iOS. Android version coming soon on Google Play.

Frequently Asked Questions

How do I download the app?+

CivixApp is available on the App Store for iOS devices. Search for "Civix" or visit our download page. Android support is coming soon.

Is the app really free?+

Yes! Core study features including all 100 civics questions, flashcards, and quizzes are completely free. Premium features like AI mock interviews are available with an optional subscription.

What languages are supported?+

We support 7 languages: English, Spanish, Farsi (Persian), Pashto, Somali, Ukrainian, and Amharic. All questions, answers, and study materials are fully translated.

Do you collect my personal data?+

No. All study progress and preferences are stored locally on your device. We do not collect analytics, track behavior, or store personal information. See our Privacy Policy for details.

How does the AI mock interview work?+

Our AI officer simulates a real USCIS naturalization interview, including the oath, identity verification, N-400 review, reading/writing tests, and civics questions. Responses are processed in real time and not stored.

I found a bug or incorrect translation. How do I report it?+

Please email us at support@civixapp.us with details about the issue, including the language and question number if applicable. We take accuracy very seriously.

Have another question? Visit our full FAQ or email support@civixapp.us