How Can We Help?
We're here to support you on your journey to citizenship. Reach out anytime and we'll get back to you within 24 hours.
Response Time
We typically respond within 24 hours, Monday through Friday.
9 AM – 6 PM PTBased in Seattle
Built in the Pacific Northwest, serving future Americans nationwide.
Seattle, WARefund Instructions
Refunds are handled by the app store where you made the purchase:
Apple (iOS)
Visit reportaproblem.apple.com, sign in with your Apple ID, find the Civix purchase, and select “Report a Problem.”
Google Play (Android)
Open Google Play Store → Profile → Payments & subscriptions → Budget & history → select the Civix purchase → Report a problem.
Subscription Management
Cancel on iOS
Settings → tap your name → Subscriptions → CivixApp → Cancel Subscription.
Cancel on Android
Google Play Store → Profile → Payments & subscriptions → Subscriptions → CivixApp → Cancel.
Cancel at least 24 hours before your renewal date to avoid being charged for the next period.
Download CivixApp
Available on the App Store for iOS. Android version coming soon on Google Play.
Frequently Asked Questions
How do I download the app?+
CivixApp is available on the App Store for iOS devices. Search for "Civix" or visit our download page. Android support is coming soon.
Is the app really free?+
Yes! Core study is free, including 64 core civics questions in English, practice, and quizzes. Premium ($9.99/month) unlocks all 128 USCIS questions, all 8 languages, AI mock interviews, AI Smart Analysis, smart readiness, and full offline access.
What languages are supported?+
We support 8 languages: English, Spanish, Farsi (Persian), Pashto, Somali, Ukrainian, Amharic, and Vietnamese. The app is fully translated, with bilingual study cards and AI-powered explanations in your language.
Do you collect my personal data?+
No. All study progress and preferences are stored locally on your device. We do not collect analytics, track behavior, or store personal information. See our Privacy Policy for details.
How does the AI mock interview work?+
Our AI officer simulates a real USCIS naturalization interview, including the oath, identity verification, N-400 review, reading/writing tests, and civics questions. Responses are processed in real time and not stored.
I found a bug or incorrect translation. How do I report it?+
Please email us at support@civixapp.us with details about the issue, including the language and question number if applicable. We take accuracy very seriously.
Have another question? Visit our full FAQ or email support@civixapp.us